Appointment Policy
We are here to work with you and understand unexpected occurrences during your travels to our offices. Upon signing our patient intake forms, all patients are made aware that missed appointments and same-day cancellations will result in a $100.00 No-Show Fee charge. We encourage you to please communicate with us at least 2 days in advance to cancel or reschedule. All missed appointments will be automatically documented in our office system for attendance.
Patients can locate our appointment policy by:
> Appointment Cards
> Treatment Rooms
> Waiting Rooms
> Reminder Messages (phone call/text messages)
> Welcome Forms
> (Orlando Office) Welcome Video on TV Monitor
If we are out of the office or away during lunch times, please leave us a voicemail (#4 on the phone during business hours) to ensure your call has been documented. Your voicemail accounts as proof of canceling or rescheduling your appointments. Please allow our office to cancel or reschedule your appointments within 2 business days on weekends.
We value your time at our offices so please pardon the minimal delay of appointment times. We are committed to servicing you efficiently. Monitor your reminder messages for appointment times and dates.
Management/Doctor/Sales/Non-Patient Services Policy
Please be advised if you are calling from a medical provider’s office, a pharmacy, seeking management or other services unrelated to patient appointment scheduling, our office receptionists do not address non-patient requests over the phone. Our phone lines are for patient use only – (please see our Management page).
Your requests will be reviewed on a first-come, first serve basis. If you do not receive a reply from our office within 7 business days,
your fax may still be in process.
If you still require one-on-one assistance, please notify our staff to transfer you to our management extension (200) when calling.
Referral Policy
Humana Insurance: A referral from the patient’s PCP (Primary Care Physician) is required prior to scheduling an appointment. See our Management tab for contact information.
Ambetter Insurance: Please verify on the front of your insurance card at the very bottom if a referral is required from your PCP (Primary Care Physician).
Patient Privacy Policy
For patient privacy, no companions are allowed in our treatment room(s) with the patient except if the patient is under 18 years old or has written authorization granting legal permission to be with the patient. Please inform our staff beforehand if accommodations are necessary. Our office provides Consent Agreement forms should a patient request a companion in our treatment rooms. Only one person per patient in our treatment rooms with the doctor will be allowed.
Phone Calls Policy
For the safety and security of office staff and patients, all calls are monitored or recorded.
Product Return/Refund Policy
All product sales are final. No returns will be issued unless the product is opened or damaged upon purchase date.
Upon signing our agreement page for product purchase (ex: Orthotics agreement), you agree to a non- returnable, non-refundable and non-exchangeable purchase.
Patient Services By Phone Policy
For patients who call our office with questions regarding prescriptions, medical records, document copies or other requests, our front desk receptionists are not allowed to discuss these matters over the phone. Contact your PCP (Primary Care Physician) to send us a request by fax or speak with your podiatrist at your next visit.
Zero-Tolerance of Misconduct Policy
Patients that sign our Welcome forms hereby agree to our conduct policy of respect to staff (doctors and employees) in verbal and written format of communication at our offices. Our staff is committed to servicing our patients within a timely, professional manner. There will be zero tolerance of verbal/physical abuse to staff (doctors/employees), property damage or aggressive behaviors from any patient. If a patient does not adhere to staff requesting removal from our offices, patients will be deemed discharged from our offices for non-compliance. Proper protocol from management will contact the appropriate representatives to address any of the listed occurrences from any patient. Should a patient have a grievance with our staff, please see our Management tab.